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Live chat conversation psychology - get acquainted with your clients!

Live chat is becoming one of the main tools for communication with clients in e-shops. Research confirms it—as many as 64% of Internet users would like to have access to Live chat during shopping in an e-shop. Almost 80% even declare that they would be eager to use this functionality. Is the e-commerce industry prepared for such a revolution? The implementation of a live chat function is connected with employing additional workers, i.e. a customer service employee who would be available for clients at all times. Of course, it is worth considering allocating particular times for live chat. It is clear that it...